Refund and Returns Policy for SPK Basket

Updated: October 18, 2025

At SPK Basket (www.spkbasket.in), we strive to ensure customer satisfaction with every purchase. Our Refund & Return Policy outlines the conditions under which you may return products and request refunds. Please read this policy carefully before making a purchase.

1. Eligibility for Returns

You may return products purchased from www.spkbasket.in under the following conditions:

• Timeframe: Returns must be initiated within 7 days of receiving the product.
• Condition: Products must be unused, in their original packaging, and in the same condition as received, with all tags, labels, and accessories intact.
• Proof of Purchase: A valid order number or receipt is required to process a return.
• Eligible Products: Most products are eligible for return, except for the following:
  • Personalized or customized items.
  • Perishable goods (e.g., food, flowers).
  • Intimate or personal hygiene products (e.g., undergarments, cosmetics).
  • Items marked as non-returnable at the time of purchase.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at [support@spkbasket.in] with your order number, product details, and reason for return.
2. Approval: We will review your request and provide a return authorization within 2 business days.
3. Return Shipping: Pack the product securely and ship it to the address provided in the return authorization email. Customers are responsible for return shipping costs unless the product is defective or incorrect.
4. Inspection: Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria.
5. Refund Processing: Once approved, your refund will be processed within 5-7 business days.

3. Refunds

• Refund Amount: Refunds will include the product’s purchase price, excluding any shipping or handling charges, unless the return is due to a defective or incorrect product.
• Method of Refund: Refunds will be issued to the original payment method used during purchase (e.g., credit/debit card, UPI, net banking).
• Defective or Incorrect Products: If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. We will arrange for a replacement or full refund, including shipping costs, upon verification.
• Non-Delivery: If your order is not delivered due to an error on our part, a full refund will be issued.

4. Order Cancellations

• You may cancel an order before it is shipped by contacting us at [support@spkbasket.in].
• If the order has already been shipped, cancellation is not possible, but you may initiate a return as per the above process.
• A full refund will be issued for cancelled orders, provided the order has not been dispatched.

5. Non-Returnable Items

The following items are non-returnable:

• Products damaged due to misuse or improper handling.
• Products without original packaging, tags, or accessories.
• Items explicitly listed as non-returnable on the product page.

6. Shipping Costs

• Customer-Initiated Returns: Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect product).
• Our Error: If the return is due to a defective, damaged, or incorrect product, SPK Basket will cover the return shipping costs.

7. Contact Us

For any questions or assistance with returns or refunds, please reach out to us at:
Email: [support@spkbasket.in]
Phone: [+91 98913 65317]
Address: [no 26, Shiv narayan,poll, Dhansa, Delhi, 110073]

8. Changes to This Policy

SPK Basket reserves the right to update or modify this Refund & Return Policy at any time. Changes will be effective upon posting on www.spkbasket.in.

Thank you for shopping with SPK Basket! We value your trust and are committed to ensuring a seamless shopping experience.